Responsible Play

Lucky Lounge uses virtual coins only — no real money is at stake — but social games can still feel intense. We follow the European Committee for Standardization CEN Workshop Agreement on Responsible Remote Gambling Measures as a voluntary baseline.

Built-in safeguards

• Daily session limit — set a maximum number of minutes you want to play each day.
• Self-exclusion / cool-off — block your own account for 1, 7, 30 or 90 days.
• Reality checks — periodic in-app reminders of time and net coins played.
• One-click account deletion with a 30-day cooling-off period.
• No targeted advertising to under-25s and no email marketing without consent.

You can configure these tools any time from Profile → Responsible play when signed in.

Get help

• BeGambleAware — free, confidential support (UK).
• Gambling Therapy — multilingual support across the EU.
• GamCare — 24/7 helpline 0808 8020 133.